Refund and Returns Policy

At The Nubian Princesses, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes you may need to return an item. This policy outlines your rights and how to return or exchange products.

1. Cancelling Your Order

1.1 Your Right to Cancel

You have the legal right to cancel your order within 14 days of receiving it, without needing to provide a reason. To exercise this right, you must notify us within the 14-day period.

1.2 How to Cancel Your Order

To cancel your order, please contact us by email at info@thenubianprincesses.com or by mail at The Nubian Princesses, 128 City Road, London, England EC1V 2NX. You may also use the cancellation form at the end of this policy, though it is not mandatory.

2. Returning Products After Cancellation

2.1 Returning Your Items

Once you have informed us of your decision to cancel, you must return the products to us within 14 days. Please ensure the items are securely packed, using the customer services label on the delivery note, and include the completed delivery note in the package.

2.2 Return Costs

You will be responsible for the cost of returning the products. We recommend obtaining proof of postage to ensure the safe return of your items.

2.3 Refunds

Upon receiving the returned products, or proof of return, we will refund the price you paid, including the original delivery costs (if applicable), within 14 days. Refunds will be processed using the original payment method.

3. Extended Return Period

We also offer an extended return period of up to 30 days, under the following conditions:

We will not refund the original delivery costs.
You are responsible for covering the return delivery costs.
The returned product must be in its original, resalable condition.

4. Non-Returnable Products

Certain products are non-returnable, including:

Items marked as non-returnable on our website.
Personalized or custom-made products.

5. Returning Damaged or Incorrect Products

5.1 Damaged, Defective, or Incorrect Products

If your item is damaged, defective, or you received the wrong product, please contact us immediately. You can return these products free of charge, and we will refund the cost of the product, your original delivery costs, and the return postage.

6. Condition of Returned Products

All returned items must be in their original, resalable condition. We reserve the right to refuse refunds for items that are not returned in this condition.

7. Refund Process

7.1 Refund Method

All refunds will be made using the same payment method used in the original transaction. We will process your refund within 14 days of receiving the returned products or proof of return.

8. Our Liability

8.1 Limitations of Liability

We do not exclude liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any matter for which it would be unlawful to exclude or limit liability.

8.2 Responsibility for Loss or Damage

We are only responsible for loss or damage that is a foreseeable result of our breach of this contract. We are not responsible for unforeseeable losses.

Model Cancellation Form

(Complete and return this form only if you wish to cancel your order)

To: The Nubian Princesses, 128 City Road, London, England EC1V 2NX
Email: info@thenubianprincesses.com

I hereby give notice that I cancel my contract of sale for the following goods:

Ordered on [ ] / received on [ ]
Name of customer:
Address of customer:
Signature of customer (if sent by post):
Date:

Refund and Returns Policy