Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thenubianprincesses.com. Please note that returns will need to be sent to the following address: 1 Shadwell Pierhead, Glamis Road, E1W 3TD, London 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thenubianprincesses.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thenubianprincesses.com.

TERMS OF CANCELLING AND RETURNING PRODUCTS 

ARTICLE 

5. Cancelling your Order and Returning Products

5.1 you have the legal right to change your mind about your order, without giving any reason, within 14 days of receiving your order. You have 14 days after the day you receive the order to tell us.

5.2 To exercise your right to cancel, you must clearly communicate to us your decision to cancel (e.g. a letter sent by post or e-mail). You may want to, but do not have to, use the model cancellation form set out at the end of these terms.

5.3 If you have received your order, you should send back the products you wish to return to our customer services team within 14 days from the day on which we were informed of your decision to cancel. It will help us to process your return if you use the customer services label on the front of the delivery note and include in your package the delivery note with the returns information completed. You will have to cover the cost of returning the product. We will refund you the price paid for the product plus the costs of the original delivery (except where you only return some products in an order, in which case the original delivery costs will not be refunded) on receipt of the returned product, or within 14 days of receiving from you proof of returning the product, using the same means of payment as you used for the initial transaction.

5.4 You may also return products beyond 14 days of receiving the product, up to 30 days, subject to the following conditions. For such returns, we will not refund the original delivery costs, and you will be responsible for the return delivery costs. You must pack up the product(s) securely and, using the customer services label on the front of the delivery note, send back to our customer services team, including the delivery note with the returns information completed.

5.5 In order to ensure the safe return of product(s) we recommend that you obtain evidence of postage from the post office and retain this evidence of postage until you have received your refund.

5.6 All refunds will be made via the original payment method.

5.7 Please note that we cannot accept returns of certain products, such as products stated on the website to be non-returnable or products which have been personalised.

5.8 We reserve the right to refuse to refund or exchange products that are returned to us that are not in a resalable condition.

5.9 You may return to us any product that is damaged or defective when it is delivered to you, or where we have delivered a product to you in error. You must indicate on the delivery form or on the invoice the reason for returning the product. Once we have confirmed that a product is damaged or defective when delivered, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (except where you are returning only some products from an order) and the cost of returning the product to us.

6. Our Liability

6.1 Nothing in these terms shall limit or exclude our liability for:
* (a) death or personal injury caused by our negligence;
* (b) fraud or fraudulent misrepresentation; or
* (c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

6.2 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen.

6.3 We only supply products for domestic and private use. You agree not to use products for any commercial, business or re-sale purposes without our prior written consent. We have no liability to you for any loss of profit, loss of revenue, loss of business, loss of contract, business interruption, or loss of business opportunity.

 

 

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Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To The Nubian Princesses, 128 City Road,  London, England EC1V 2NX

info@thenubianprincesses.com
I hereby give notice that I cancel my contract of sale of the following goods [*]
Ordered on [*]/received on [*],

Name of customer:
Address of customer:

Signature of customer (only if this form is notified on paper),
Date

[*] Delete as appropriate