Terms of sale

The Nubian Princesses Terms of Sale

Effective Date: 1st November 2021

These Terms and Conditions govern the sale of products from The Nubian Princesses. Please read these terms carefully before placing your order, as they explain your rights and obligations when purchasing from this website.


1. Introduction and Information About Us

1.1 These are the terms and conditions on which we supply products to you from this website.
1.2 The Nubian Princesses Ltd is a company registered in England and Wales under company number 13363772.
1.3 Our registered office is located at 128 City Road, London, England EC1V 2NX, UK.
1.4 You can contact us via the “Contact Us” section on the website. If we need to contact you, we will do so via the email or postal address you provided when placing your order.


2. Our Contract with You

2.1 Your order will be accepted when we send you a confirmation email, creating a contract between you and us.
2.2 If we are unable to accept your order, we will notify you and not charge for the product. Reasons may include product unavailability or errors in pricing or description.
2.3 You must be 18 years or older to purchase from our website.


3. Delivery

3.1 Delivery charges are displayed at checkout. International deliveries may incur additional charges (e.g., customs duties).
3.2 Estimated delivery times are 1-2 days for the UK and 5-7 days for international customers, with shipping dispatched within 2-5 days of order receipt.
3.3 We are not responsible for delays due to events outside our control but will contact you if there’s a risk of substantial delay.
3.4 You own the products once we have received full payment.


4. Price and Payment

4.1 The product price, including VAT but excluding delivery charges, will be shown on the order page.
4.2 You must pay for the products before we dispatch them. Payments are processed through a third-party payment provider, and their terms may apply.
4.3 If a pricing error is discovered, we will notify you before accepting your order.
4.4 For international deliveries, you are responsible for paying import duties, taxes, and additional fees.


5. Cancelling Your Order and Returning Products

5.1 You have the legal right to cancel your order within 14 days of receiving it without giving a reason.
5.2 To cancel, please contact us via email or post.
5.3 You must return the products within 14 days of informing us. The cost of returning products is your responsibility. Refunds will be processed within 14 days of receipt of the returned product.
5.4 You may return products up to 30 days from receiving them, but we will not refund the original delivery costs.
5.5 We recommend obtaining proof of postage for returns.
5.6 Certain items, such as personalized products, cannot be returned.


6. Our Liability

6.1 We do not exclude liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
6.2 We are responsible for foreseeable loss or damage resulting from our breach of contract but not for unforeseeable losses.
6.3 Products are provided for domestic and private use only. We are not liable for business losses, including lost profits or revenue.


7. Intellectual Property

7.1 We do not grant you any rights in any trademarks, copyrights, or other intellectual property associated with our products or website.
7.2 Any use of the materials on our website for commercial purposes is strictly prohibited.


8. Other Key Terms

8.1 We will use your personal information in accordance with our Privacy Policy.
8.2 We may transfer our rights and obligations under these terms to another organization, but this will not affect your rights.
8.3 These terms are governed by English law, and disputes may be brought in the courts of England, Scotland, or Northern Ireland, depending on your location.


9. Dispute Resolution

We do not currently participate in alternative dispute resolution (ADR) processes but you may learn about the European Commission’s Online Dispute Resolution (ODR) platform here: http://ec.europa.eu/consumers/odr.


By placing an order, you agree to the terms outlined in this document. If you have any questions or concerns, please contact us via the “Contact Us” section on the website.